General Terms and Conditions

Access and navigation on this website are subject to these General Terms and Conditions of Use, which are part of the General Conditions of Sale of the online store, at dinwallets.pt, and the respective Privacy and Data Protection Policy presented by the Individual Entrepreneur. : Guilherme Nunes Capitolina de Lourdes, NIF 227460030, with headquarters at Rua de S. Tomé e Princípe, nº 46, Fraction A, with Postal Code 4990-129 Feitosa, Ponte de Lima, Portugal, hereinafter referred to as DIN Wallets.

General Conditions of Use

Both navigation through the dinwallets.pt website, its subdomains and sub-webists, as well as the purchase of any product at those addresses, presupposes the acceptance of the present information and General Conditions established in compliance with the legislation applicable to the electronic commerce sector.

DIN Wallets reserves the right to change these General Sales Conditions without prior notice, however posting any changes to this website.

The User undertakes to use this website in compliance with the provisions of the applicable legislation, refraining from using the website for activities contrary to the law, morals and good customs, or the rights and interests of third parties.

DIN Wallets is not responsible for any facts resulting from the unavailability of the website, whatever the duration of the same, and also reserves the right to restrict access to some areas of the website for technical reasons or to comply with legal obligations.

All content and information on this website are the property of DIN Wallets and therefore their use, reproduction, copying and dissemination by other means of logos, texts, images and videos on this website are subject to your prior authorization in this regard.

General Conditions of Sale

Presentation of Products

DIN Wallets takes into account the information on the essential characteristics of the products, with all the descriptions and photographs present on the website of its own authorship, representing, with minor exceptions, with complete accuracy the specifics of the products sold.

DIN Wallets use components of natural origin that have several specific characteristics, including, but not limited to, inclusion, veins, patterns and textures, so some kind of natural variation can be expected.

Price of Products

Public sale prices indicated on dinwallets.pt and their subdomains are presented in euros. VAT is included in all prices mentioned.

DIN Wallets reserves the right to change prices at any time. However, DIN Wallets undertakes to apply the rates and prices indicated at the time of placing the purchase order.

The prices and products available on dinwallets.pt are only valid for purchase orders made through dinwallets.pt, and may not coincide with those of other physical stores or online partners.

Payment Methods

We work with the best partners to guarantee complete security in transactions carried out on our website.

DIN Wallets uses a sophisticated mechanism to verify the authenticity of payments made online, while safeguarding the integrity and security of customer data, as well as their identification.

This security is made possible by SSL (Secure Socket Layer) technology, which encrypts the communications produced between the client’s computer and our server, so that they cannot be intercepted.

In order to make shopping more comfortable, we offer the following payment methods:

Payment by Debit / Credit Card (Visa or Mastercard)
Whenever you use this payment method, you will have to indicate the Number, Validity and security code (last 3 digits on the back) of your Debit / Credit Card.

The order and your card details will be sent, duly encrypted, to the bank on the date of your order.
After validation and communication from your bank, your order will be processed.

If payment is declined, a message will be displayed to the customer indicating the error found at the top of the page where the checkout ends. In these situations, we suggest the customer to try again and, if the problem persists, we recommend that you contact DIN Wallets, your bank or the credit card issuing authority for more information.

Paypal
When selecting this payment method you will be redirected to the PayPal page where you must fill in your login data on the platform.

The entire payment process is carried out on the Paypal platform, and the user is redirected to DIN Wallets after placing an order.

Shipping Methods

Orders are delivered Monday through Friday, with the exception of local or national holidays, to the address the customer indicates when placing orders.

All orders are shipped within 48 hours after payment is confirmed.

Transit time may vary depending on the Order Destination:

Portugal: 1-3 Business Days
Spain: 1-5 Business Days
United Kingdom: 1-7 Business Days
European Union: 1-7 Business Days
Rest of the World: 1-12 Business Days

Providing an incorrect or incomplete delivery address may result in your return to DIN Wallets, resulting in additional costs for the customer, so we recommend that the customer always make sure that the delivery address indicated when registering the order is indeed correct and complete. Once the order has been processed, it is not possible to change the delivery address.

Exchanges and Returns

It is in the best interest of DIN Wallets to create an excellent consumer experience. If you are not satisfied with your purchase you can always exchange or return your wallet.

DIN Wallets accepts returns within 15 days after delivery of the items. This means that the customer will have to return the product within 15 days of receiving it.

Exchanges and returns are only accepted if the items have not been used and in conditions that can be sold again, with the original packaging. The customer must resend the order using a method that requires tracking it, to prove that DIN Wallets received the same.

The monetary return will be made within 7 days after we have received the returned item using the same payment method used.

All exchanges will be made within 48 hours after DIN Wallets receives the original item. Shipping costs must be covered by the customer.

In the case of Returns, the value of shipping costs, packaging and shipping material is not refunded, nor the expenses associated with payment / return transactions. These amounts will be deducted from the amount to be returned.

Warranty

It is in our greatest interest to create an experience with our consumer of excellence. As such, all DIN Wallets have a two-year warranty on wooden parts.

DIN Wallets guarantees that its products are free from defects with regard to materials and the respective manufacturing process during the period of two years from the original date of purchase of the items. All portfolios are hand-treated, with quality control carried out at all stages of the process, and it is the brand’s key policy never to send a product that has any type of defect.

If the DIN Wallets Guarantee is activated, DIN Wallets will apply, respectively, one of the following resolutions:
– Repair of damaged goods, guaranteeing the correct functioning and / or final quality;
– Exchange of good for an equal;
– Exchange of the good for a similar one in characteristics and purpose, as long as agreed with the client;
– Termination of the contract and the resulting refund if none of the previous options is possible.

The exercise of the right to guarantee by the customer will always take place upon the submission of the claim to our services, through the channels provided for in the guarantee conditions.

This warranty covers only production failures, or product defects, and not accidents or misuse. The warranty may be rejected in cases where extreme or improper use is evidenced, such as:
– Normal use and product wear.
– Misuse, carelessness, accident, abuse or unusual use.
– Falls are not covered by the warranty – DIN Wallets products are as resistant as the impact resistance of natural wood.
– Use of products for a purpose other than intended.
– Damage caused by improper use or unauthorized repairs / maintenance.
– Products that have been modified or altered
– Natural changes in the wood, including variations in the grain, lines, discoloration and stains from regular use.
– Any product not produced by DIN Wallets, including, without limitation, any product used in connection with the brand’s products.
– Any product that has not been purchased from the DIN Wallets Online Store (in this case it must be treated with the store where the product was purchased).

After inspection of the product received, the customer will be informed of the follow-up of his order.

In cases where the guarantee is exercised, DIN Wallets will repair, replace or refund the item in the shortest possible time, with a maximum period of 30 days from the date of written confirmation that the customer is entitled product warranty.

The refund of any amount paid will be made using the same payment method used to purchase the product, unless otherwise agreed with the customer.

Customer Support

At any time, the website user can contact our Support Service, through the email address [email protected], or through the number 926 948 901 from 9:00 am to 7:00 pm every day of the week ( local call price).

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