Frequently Asked Questions
Product & Production
How it Works?
DIN Wallets are pretty easy to operate, you just need to open it with the help of your fingers and chose the card you want to insert or get out with the other hand. You can watch it being used in this video:
How Many Cards Fit in the Wallet?
To ensure a perfect use to all DIN Wallets products we recommend you to use any number between 1 to 8 cards with also some bills in it if you want. The wallets can fit more cards, but you have to be carefull when you open your wallet if you surpass this capacity in order not to drop anything.
How are the DIN Wallets Made?
All DIN Wallets products are manufactured “in-house”. We only use natural woods shopped in local suppliers. Over the years we were able to acquire all the tools we need to makesure that all steps of the process are runned by our team on our own facilities wich ensures that the production is meticulously followed and leads to a big reduction of wasted material and extreme quality of the finished products.
You can check how the wallets are made in this video:
How durable are these Wallets?
All our wallets are made from the best woods and tested before they leave our facilities. As wood is a very durable material you can expect to have a wallet for a long time. Although we give one year as warranty for the wood, you can expect it to be good for many years. If anything happens to your wallet please let us know by sending us an email.
Who produces the DIN Wallets?
All DIN Wallets products are manufactured at our workshop in Ponte de Lima, Portugal. All of the design is made by our team, that includes products, website, comunication, etc..
What woods are used to produce the DIN Wallets?
All of our products are made by natural wood. Currently we are working with a range of five types of wood (Oak, Sucupira, Takula, Wengue, and Wallnut) provenient from regions such as Africa, Nort and South America and Europe.
How to place an Order?
To place an order please add the products you like to your shopping cart and after checking the contents of your cart please proceed to checkout. Enter all your billing details and shipping details (if different that billing), choose preferred payment method. You will then get redirected to a secure payment gateway to finalize your order and make payment.
Order confirmation will be sent to your email address after payment is received (this could take a couple of minutes).
You can watch a short tutorial on this subject here:
Can I Cancel My Order?
You can only cancel or make any changes to your order before it’s shipped.
Do I need an account to place an Order?
You do not require an account to place an order (you still get email notification regardless of account registration).
How do I track an Order?
You will get email notification at every step of your order.
Payment & Shipping
Wich Payment Methods are Accepted?
We offer two payment methods to our clients: Paypal and Credit/Debit Card.
Wich Shipping Methods are Avaliable?
We offer two shipping methods to our clients: Free Shipping* and Premium Shipping**
*Without Tracking Number **With Tracking Number
How long will it take to recive my DIN Wallet?
All orders are posted 48h after the payment is complete. Delivery depends on the country the recipient is but takes between 3 to 15 days (almost always only a week).
Do you ship outside EU?
Yes, we ship. Please take notice that if you are from outside the EU custom duties and import fees might be applied and is the buyers responsability to pay for.