Exchanges & Returns

It is our intention to create an Experience of Excellence for our Clients. If you are not 100% satisfied with your purchase, you can Exchange/Return your order without any problem.

How it Works?

DIN Wallets accepts returns within 15 days after delivery of the items. This means that the customer will have to return the product within 15 days of receiving it.

Exchanges and returns are only accepted if the items have not been used and in conditions that can be sold again, with the original packaging. The customer must resend the order using a method that requires tracking it, to prove that DIN Wallets received the same.

Exchanges

In case you need to exchange any item in your order, the only costs associated with this operation will be only those you have to send us what you want to be exchanged. Shipping of new products will be free.

All exchanges will be made within 48 hours after DIN Wallets receives the original item. Shipping costs must be covered by the customer.

Returns

In the case of Returns, there is a Fixed Fee of € 3.50 that will be deducted from the price you paid for your order. this Fee reflects the value of the Original Shipping Costs, Packaging and Shipping Material, as well as the Expenses associated with the Payment / Return Transactions.

The monetary return will be made within 7 days after we have received the returned item using the same payment method used.

To Exchange/Return an Order, fill out the Form:

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