Exchanges & Returns Policy
It is our intent to create a great customer experience. If you are not fully satisfied with your purchase you can return/exchange your Wallet. DIN Wallets will accept returns up to 30 days from the date that you received the goods. This means you have to ship the product back within 30 days from the day you received it.
How it Works?
Returns/Exchanges will only be accepted if the item is in unused, unworn, and resalable condition with the original packaging. You must ship it back with a method that has tracking to ensure it gets to us. Without tracking, we can not process an international return/exchange.
In case of returns, we do not refund shipping costs or credit card fees associated with the first transaction. They will be deducted from the total amount of your refund. The refund will be made within 7 days after the item arrives to our facilities.
The Exchanges are shipped within 48h after the original item arrives at our facilities. The postage should be provided by the buyer.
Note: When you select “Free Shipping” in case of a return you should assume the shipping costs being 4.90€